Health care questions

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The below news was made public as of today, 3/18/2020.    I’ve highlighted the important parts below.   
Please note – this is for our Fully Insured Clients.   
 
https://www.unitedhealthgroup.com/newsroom/2020/2020-03-18-covid19-uhc-support.html
 
Access to Testing and Medical Care
UnitedHealthcare will continue to waive costs for COVID-19 testing provided at approved locations in accordance with the CDC guidelines. In addition, we will waive copays, coinsurance and deductibles for visits associated with COVID-19 testing, whether the care is received in a physician’s office, an urgent care center or an emergency department. This coverage applies to Medicare Advantage and Medicaid members as well as our commercial members.
 
Access to Medication
Eligible UnitedHealthcare and OptumRx members needing help obtaining an early prescription refill can call the customer care number located on their medical ID card for assistance.
 
Access to Telehealth
To increase system access and flexibility when it is needed most, we are expanding our telehealth policies to make it easier for people to connect with their healthcare provider. People will have access to telehealth services in two ways:

• Designated Telehealth Partners – Members can access their existing telehealth benefit offered through one of UnitedHealthcare’s designated partners for free.
• Expanded Provider Telehealth Access - Effective immediately, for the next 90 days, all eligible in-network medical providers who have the ability and want to connect with their patient through synchronous virtual care (live video-conferencing) can do so. We will waive member cost sharing for COVID-19 related visits.

Access to Virtual Care for Highest-Risk Members

• We are rapidly expanding access to our personalized digital care platform to those who need it most, including our highest-risk members. This interactive platform provides the most up-to-date information about prevention, coverage, care and support needed to rapidly assess symptoms, schedule an in person or a telehealth visit with their provider, talk to a nurse, refill or schedule home delivery for prescriptions, and to access emotional support 24 hours a day. We are also adding a symptom checker that can help members review their symptoms quickly from the convenience of their own home and then guide them to the appropriate services.
• We are deploying new technological solutions including a home-based care management platform for our highest-risk members.
• We have established a navigation support program for our members who are under home isolation due to COVID-19 diagnosis or exposure. This program will provide members with a dedicated customer service professional to guide them through the isolation process and help coordinate access to medications, supplies, food, and appropriate care, as well as connecting them with any need support programs that are available. Members can access the program by calling the customer care number located on the back of their ID card and indicating that their provider has prescribed self-isolation. Members may also be referred to this program through our Nurseline or HouseCalls programs.

 
Thanks!
Kristy 
 
Kristy Alchin l Strategic Account Executive 
| (office) 813.890.6245 | (email) kristy_alchin@uhc.com
| (cell) 727.482.5988 | (fax) 813.890.4560
 
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